Professor Marijn Janssen PhD took on the knowledge retention project that resulted in this book. He holds the Antoni van Leeuwenhoek chair of ICT & Governance at the faculty of Technology, Policy and Management of Delft University of Technology. He teaches a variety of subjects, including Design of Innovative ICT Infrastructures and Services and Business Process Management & Architecture. He also teaches Business Process & Technology for the MBA in Business Information Technology at the Nyenrode Business University. Marijn is also involved in classes at the Erasmus University Rotterdam. In addition, he is the manager of the master’s in Compliance Design & Management, which discusses this book integrally as classroom material.
He co-authored Chapter 6 (I-Processes). As the proof-reader for various chapters, he focused on the relationships between practical issues and theory (concepts, insights and methods).
Marijn can be contacted via m.f.w.h.a.janssen@tudelft.nl